Clik here to view.
Now What Do I Say? How to Handle Customer Objections
By Erica Christoffer QUICK SKIM Handling objections is all part of the job. Authors Donna Fleetwood, Christy Crouch and Scott Friedman wrote Now What Do I Say? Never Be At a Loss for Words Again...
View ArticleClik here to view.
Excerpt from JUST LISTEN: Take It All the Way to ‘No’
The following is an excerpt from Chapter 22 of the book “JUST LISTEN: Discover the Secret to Getting Through to Absolutely Anyone” (Amacom, 2009) by Mark Goulston. The book outlines the effectiveness...
View ArticleClik here to view.
Say It Right for Business and Career Success
Whether you’re trying to motivate a team, negotiate a contract, or make a sale, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership...
View ArticleClik here to view.
A Conversation with Harvey Mackay
From bouncing back from rejection to finding inspiration, Harvey Mackay, author of The Mackay MBA of Selling in the Real World, talks about becoming the best salesperson you can be. Learn how to hone...
View ArticleClik here to view.
The Business of Generosity
Real estate is experiencing an evolution where traditional marketing may no longer be effective. REALTOR® and first-time author Michael J. Maher sums up an emerging entrepreneurial philosophy as a move...
View ArticleClik here to view.
Combat 5 Bad Communication Habits
Imagine this: You’re wrapping up a listing presentation and your would-be seller says she has a few concerns. You sit down to hear her out, but somehow at the end of the conversation, you still don’t...
View ArticleClik here to view.
Going Up? How an Elevator Speech Could Help
You’re no doubt familiar with the concept of an elevator speech; you’ve probably been told you should write one for this or that idea, or to snag such-and-such a client. But did you know that Ronald...
View ArticleClik here to view.
Selling on Your Toes
Today’s home buyers are smarter than they ever have been. They have access to more data online, more opinions from multiple perspectives, and more technology to make decisions about where they want to...
View ArticleClik here to view.
Writing Tips for the Digital Native
Let’s face it. No matter who your customer is or what type of transaction you represent, each one of us can improve our digital communications. Whether you are exchanging e-mail, posting to social...
View ArticleClik here to view.
Um, We Need to Talk.
I’m ready for the day. My iPhone, iPad, laptop, and back-up batteries are fully charged, apps are updated, and cache is cleared. I’m ready to have an awesome day, positive that technology is not going...
View Article
